The Coronavirus Pandemic and its associated social impact has forced our population to change the way we do almost everything.
At RE/MAX, the safety of our staff, customers and contractors is of paramount importance in the drafting of our new protocol.
We understand that many tenants have lost their income and will struggle to pay their rent – and the impact that this will have on property owners who rely on rental income to meet their financial responsibilities.
Naturally, we have received many questions from concerned clients and tenants – and although many things are out of our control, one thing we can do is keep the lines of communication open.
So with this in mind, we hope this page will provide useful information and assurance that we are doing everything possible to keep things running. We will update this page as information comes to hand, in the form of posts and links.
WE ARE ALL IN THIS TOGETHER!
WHO – World Health Organisation – www.who.int/health-topics/coronavirus#tab=tab_1
AMA – Australian Medical Association – Latest information and updates from the Australian Medical Association
Health.gov.au – Coronavirus (COVID-19) health alert – The World Health Organization has announced that COVID-19 is a pandemic. Find out how we are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms. We also report the latest official medical advice and case numbers.
Services Australia – Affected by coronavirus (COVID-19)? Information and services to help you if you’re affected by coronavirus (COVID-19) or looking for more details.
Residential Rental Hub – A Queensland Government Central Point where renters and owners can find support and information regarding the COVID-19 changes affecting renting in Queensland
Residential Tenancies Authority– The RTA acknowledges the Prime Minister’s announcement on 24 March 2020 that the National Cabinet would meet on 25 March to discuss issues including rent. This follows the Prime Minister’s announcement on 20 March 2020 regarding residential tenancies in hardship due to COVID-19.
PLEASE NOTE: DUE TO THE ONGOING CORONAVIRUS (COVID-19) SITUATION, THE RTA IS CURRENTLY EXPERIENCING LONGER WAIT TIMES ACROSS OUR CUSTOMER AND SUPPORT SERVICES. WE THANK YOU FOR YOUR PATIENCE.
WhatsApp – Australian Government Official Updates
Cut through the fake news and get the facts, straight from the Australian Government. Latest News – Latest numbers – Advice from your state government – Support – Medical advice – and much more. aus.gov.au/whatsapp
Managing and selling properties is considered an essential service, as we are facilitating shelter for our population. Therefore, we are confident that our business will be allowed to continue to operate – albeit in a slightly different form.
We have moved our entire team offsite to work from home. Our office will remain available as a central place to collect keys and sign documents if necessary
Owners, Adam and Roxanne Workman will be available at all times via email and mobile to assist with any sale, rental or general enquiry. Katy Lightwood, our Senior Property Manager is also available for all rental enquiries.
To date, all our staff are well and healthy and able to perform their duties.
Roxanne Workman: 0421 046 826 firstname.lastname@example.org
Adam Workman: 0468 839 550 email@example.com
Katy Lightwood: 0466 695 684
Katy, our Property Manager is utilising online systems to successfully perform most of her duties remotely. Katy can be contacted during regular work hours Monday-Friday 9am-5pm via mobile: 0466 695 684, email: firstname.lastname@example.org.
For after hours assistance please call our office number, which will be diverted to the agent on duty: 3063 1203.
We understand the financial difficulty that many tenants will be experiencing – through no fault of their own. We also understand that most property owners will be going through similar hardships, and they need the rent money to make their mortgage payments. If a tenant’s situation has not changed and they are not affected by COVID-19, they are expected to keep making their rent payments. We are obligated in these cases to issue breach notices and follow the eviction process for non-payment of rent. If tenants are unable to make their full rental payments as a result of COVID-19, they need to contact us immediately. The government is of course providing emergency assistance to those who have lost their jobs due to this crisis, so we are urging all tenants to take advantage of these grants and use this money to prioritise their rent payments. (See the link above for details.)
It is important for us to continue ‘business as usual’ in finding and placing new tenants and buyers into properties. Utilising technology and careful safety protocols, we have managed to limit face-to-face contact while continuing to provide a high level of service. To protect owners as well as prospective tenants and buyers, we have put in place measures, such as virtual inspections and pre-approved finance that must be adhered to before an inspection of a house can be made. Please do not hesitate to call for further information or clarification. At the property viewing, we strictly adhere to social distancing and hygiene protocols. Firstly the staff member will open the house to allow for free flowing air. During the inspection, nothing is to be touched or opened and only two people are able to inspect and enter the property.
Yes, that is correct. We no longer are holding Open Home Inspections.
Fortunately, our office uses electronic signing for leases, contracts and new listings. It is a fast and easy way to sign documents without having to leave your home. All you need is a mobile phone or computer. It couldn’t be easier!
On the commencement of the lease, the tenant makes their one and only visit to our office, where they spend a maximum of 10 minutes signing for the keys and Entry Condition Report.
We decided that entering a tenanted property to do a thorough inspection exposed both our staff and the tenant to an unacceptable level of risk.
Therefore, we took the hard decision to suspend all face to face property inspections until it is deemed safe to resume them.
Until then we are working with our tenants and conducting virtual routine inspections, which is proving a great success. We are also performing property drive-by’s to ensure that the properties perimeter is maintained.
Our contractors have their own protocols in place to minimise risk when visiting tenanted properties, so we expect routine maintenance to be attended to as per normal As you are aware, the law requires a property owner to have smoke alarms checked within 30 days of the start of a new lease.
As you are aware, the law requires a property owner to have smoke alarms checked within 30 days of the start of a new lease.
Since the COVID-19 crisis began, several tenants identifying themselves as high risk have requested to cancel the technician’s visit. In such cases, we must accept the tenant’s wishes, and the responsibility for testing the smoke alarm is passed onto the tenant.
Once the crisis is over, we will of course arrange for the check to be completed for those that were postponed.
Keys will either be dropped directly to our office or our after hours drop box. This will be arranged directly with the tenant.
All documentation including the Exit Condition Report are to be emailed directly to Katy as usual.
The vacate procedure remains the same, as we perform the vacate inspections without the tenant present.
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